Frequently Asked Questions (FAQs)
- How do I book a course?
- Can I book for more than one course at a time?
- Where are the courses available?
- Do I need an email address to register and/or book a course?
- Can I print out the course material?
- Do I need to have the application installed on my computer to do the course? For example, if I am doing the Microsoft Word course do I need to have Microsoft Word installed?
- What are the minimum requirements for using the courses?
- I can't connect to the Internet. What should I do?
- How do I find out what version of a program I have installed on my computer?
1. How do I book a course?
You can book courses online or by telephone.
To book online -
1. If not already registered you must first register as a student. To do so click on 'Registration' on the menu to the left and enter your details. For help move the cursor over the ? symbol beside each question.
Once you have entered your details click on Submit. After a few seconds a Registration Page will appear confirming your Username and Password.
2. On the Registration Page, select "Click here to proceed with login".
3. On the navigation menu on the left hand side of your screen. Select "Courses", and then select "Course Schedule".
4. On the Course Schedule page, you can select either the course you want to do or a region where you would like to do it. If you know where you wish to do your course, choose the region and a list of sites within the region will appear. Select the one where you want to do the course.
5. To book a course click on "Book Me" beside the course. The course details will appear and to confirm the booking click on "Proceed".
To book by telephone -
Call the Information and Bookings line, (see Contact Us page for details.)
2. Can I book for more than one course at a time?
No, you need to complete one course before booking on the next.
After completing your first course you can choose to attend further classes or to self-enrol on one course at a time and study online.
3. Where are the courses available?
Courses are available at a number of locations. You can select a region on the website to see the different locations and their course schedules.
Certificate students, after they have attended their initial classroom session, can choose to attend further classes or to self-enrol on courses and study online.
4. Do I need an email address to register and/or book a course?
No, but we highly recommend that you do. If you don't already have an email address we suggest that you set one up so that we can send you a confirmation email with additional information about the course.
Communication to you about your progress and important course information is sent via email so we recommend you use an email address that you check regularly.
You can create a free web based email address at www.hotmail.com, www.yahoo.com, and other similar free email services.
5. Can I print out the course material?
Due to copyright issues the course content cannot be saved to your hard drive or printed.
6. Do I need to have the application installed on my computer to do the course? For example, if I am doing the Microsoft Word course do I need to have Microsoft Word installed?
Although you do not need to have the application installed in order to access the online training material, you will need to have it installed in order to do the exercises. The exercises are an integral part of the course so yes, you should have the application installed on your computer.
7. What are the minimum requirements for using the courses?
The Minimum Requirements can be seen by clicking on the link under the Logon box on the Home page.
As you will be accessing content and learning material online you will need to have ready access to the Internet. In addition, the following are the minimum IT requirements for all courses:
Hardware Required
Either: an IBM-compatible PC (Pentium class with 64MB+ memory or later is recommended); or Mac (OS9 or later)
Windows operating system (Windows 2000 or later is recommended, Windows XP is preferred)
Modem or reliable network access to the Internet, (minimum 56k modem recommended)
Software
You will require one of the following Internet Browsers depending upon your operating system.
On a PC running Windows: Internet Explorer 6.0 or later or Netscape 7.1 or later.
On Macs: Netscape 7.1. (Please note, there are some compatibility issues with some browser/operating system combinations.)
All courses are designed for PC's as opposed to Mac's. Although they will work on Macs (see note above), all the content relates to using the applications on PC's and therefore may not be applicable to Mac users. MS Access is not available for Mac's.
8. I can't connect to the Internet. What should I do?
If you have Internet access but cannot connect to the Internet you should contact your Internet Service Provider (ISP), e.g., XTRA (Telecom NZ), iHugTelstra Clear, Slingshot, etc, or your System Administrator if connected over a network.
9. How do I find out what version of a program I have installed on my computer?
To find out which version of a program is installed on your PC, open the program, click on the Help menu and select About (usually followed by the program name). A new window will appear that will include the version of the program.
